FAQs

Yes, depending on availability of practitioners. We highly encourage all patients to book appointments in advance to secure your slot. If you are having a hard time booking online, you can call the clinic during operating hours to assist you.

No, we do not require a referral or prescription to see a therapist. However, if you’d like to submit claims to your insurance provider, it is best to check the requirements prior booking.

Yes! We direct bill to most extended health benefits such as Canada Life, Sun Life, Manulife, Pacific Blue Cross, Alberta Blue Cross, Medavie Blue Cross, Industrial Alliance, Chambers of commerce, RWAM, Desjardins, Coughlin, Maximum Benefits, Claimsecure, Groupsource, etc. Depending on your coverage, we partner with different providers

Insurance plans are different for each patient. Medical clinics like us do not have visibility on patients’ individual plans. We submit claims on the day of your appointment, and we will be able to inform you how much your insurance is covering and if there’s out-of-pocket costs. Also, some extended health benefits allow medical offices to call and check patients’ coverage information prior to their appointment

Our clinic has a 24-hour cancellation policy. Due to limited slots, there will be a fee for “No Show” or late cancellation notice. To avoid this, please call us to cancel or reschedule at least 24 hours prior your scheduled appointment.

Yes, we accept new and existing ICBC cases. Please provide your Claim Number to the receptionist when attending your first session. This way, we can coordinate your invoices directly to ICBC. We are a multidisciplinary clinic offering Chiropractic, Massage Therapy, Physiotherapy, Active Rehab and Acupuncture to help you recover faster.

All our practitioners use different modalities to treat the root cause of your pain. If you are unsure of which service to book based on your health condition, we suggest booking an initial assessment with our physiotherapist or chiropractor to get a diagnosis and recommendation. Our practitioners have treated a wide variety of underlying conditions and are equipped with knowledge to help patients towards recovery.

Each patient’s healing progress is different. Our Practitioner will work together with you and tailor fit each session according to your needs. From your initial session, we will track your progress and you will get a recommendation from your practitioner on the number of sessions you will need to have.

Yes, Definitely! Products such as compression socks, braces and supplements are available for pre-order in the clinic. You can give us a call which products you’d like to buy and will give you a call back once it’s ready for pick up. Depending on your coverage, private insurance sometimes covers for products. It is best to check with your provider if you’d like to submit claims later.

You can book for a Custom-made Orthotics Assessment with the Chiropractor. We’ll do a biomechanical assessment and cast your feet. Please note that our clinic does not require a prescription to purchase one, however, insurance providers require a prescription and a diagnosis from your medical doctor to be able to process the claims. Kindly check the requirements with your provider prior booking.

It is always best to wear or bring clothing that is comfortable to move in. But don’t worry, we do have gowns and shorts for patients to use ,in case they forget to wear or bring their own.

Yes, we do offer a 15min complementary discovery call with our chiropractor and naturopathic doctor where patients can learn more about the services and treatment modalities they offer.

Yes it is. Chiropractic care is considered safe during pregnancy. Chiropractic care during pregnancy help simplify and improve the labour experience.

Yes, it does. If you are suffering from acute or chronic low back pain and/or leg pain, spinal decompression therapy may be able to help with your symptoms. While not everyone is a candidate for this treatment, our Chiropractor will make a recommendation based on the patient's medical history, current health condition and other factors.

Yes we do. We offer chiropractic X-ray at Kenzie Wellness Centre, performed by our chiropractor. Please note that Chirpractic X-rays are not covered by MSP, However, most extended Health benefits do cover this service.

Yes, all our Practitioners are licensed in the province of BC, and you can submit your claim to your extended health benefits.

Yes, Active rehab is covered for ICBC patients who have approved sessions. Some of Extended health benefits also cover Kinesiology and personal training sessions. We recommend that you check your coverage with your insurer to confirm eligibility.

Yes we do. Most of our Naturopathic doctors perform blood tests inside our vancouver location, Kenzie Wellness Centre. Please note, basic medical lab testing (lifelabs) is not covered by MSP if ordered by an ND in British Columbia.

The frequency of B12 injections depend on each body’s individual needs. We recommend to schedule a consultation with our naturopathic doctor to review your blood works to determine the frequency of B12 Injections.